Terms & Conditions

Terms and Conditions are drawn up in accordance with consumer protection regulations, based on the recommendations of the Chamber of Commerce and Industry of Slovenia and international codes for online and electronic commerce. The website www.pecat.si (hereinafter: online store) is managed by

PEČAT, Urška Bračko s.p.
Gradiška 1c, 2211 Pesnica pri Mariboru
Slovenia
E-mail: info@pecat.si
Tax number: 24503312
Registration number: 8855153000 (Slovenian Business Register)
(hereinafter: provider).

1. Information accessibility

The provider undertakes to make them available to the user at all times:

• the provider’s identity (in particular the company’s name and registered office and the number of the register where the company is registered);
• contact details that allow the user to communicate quickly and efficiently with the provider (email address, telephone, etc.);
• information on the essential characteristics of the products or the services offered by the online shop, including after-sales services and warranties;
• information on product availability or services offered by the online shop;
• the method and conditions of delivery of the products or the execution of the services, in particular the place and date of delivery;
• information on payment methods;
• information about the time validity of the offer from the online store;
• information on the period during which it is still possible to withdraw from the contract and the conditions for withdrawal;
• information on the possibility of returning products and if and how much such returns cost the user;
• information on the user complaint procedure and the contact details of the provider’s contact person for users.

2. Product range

The range of products in the online store is regularly updated and updated. If a product is out of stock, we will inform the user immediately.

3. Payment methods

The Provider allows the user the following payment methods for the purchase of products from the online store:

• Bank Transfer
• PayPal
• with credit cards (Visa, Mastercard, Maestro, American Express)

4. Prices

All prices in the online shop are in euros. All prices in the online shop are product prices and do not include shipping costs. All prices are valid only for online orders via the online shop.

All prices are valid at the time of ordering and have no pre-determined validity and are therefore valid only until changed from time to time. Despite the best efforts of the provider to provide the most up-to-date and accurate information, it is possible that a price may be incorrect. In the case referred to in the preceding sentence and in the event that the price of the product changes during the processing of the order, i.e. from the moment the order is placed until the order is confirmed, the provider shall:

• notify the user (buyer) of the new prices, in which case the user (buyer) shall have the option of modifying or cancelling his/her order, in whole or in part, or confirming the order at the new prices, all at no additional cost; or
• enable the user (buyer) to withdraw from the purchase and at the same time offer a win-win and mutually satisfying solution.

5. Purchase procedure

5.1. Steps leading to the conclusion of a sales contract

The following technical steps are available to the user (buyer) during the purchase process:

• logging in to the online store using an email address or a user password if the user (customer) has already created a user account;
• searching for a product in the product range in the online shop;
• selecting a product to buy;
• adding the selected product to your shopping basket;
• determining the quantity of a product to buy in your shopping basket;
• view the price of the selected product in the selected quantity;
• choosing how the product will be delivered (see also point 8.);
• choice of payment method (see also point 3.);
• an overview of the order, including the delivery method chosen and the delivery charges, if any; and
• confirmation and award of the contract, thus completing the purchase (see also points 5.3 and 5.4).

5.2. Ability to identify and correct errors before placing an order

Before placing an order, the user (customer) is given the opportunity via a graphical user interface to place an order with immediate effect, easily and effortlessly:

• sees and reviews the products he has selected and added to his shopping basket;
• see and review the price of each product and the total price of the entire selected quantity of each product;
• modifies the selected quantity of each product and calculates the new price of the quantity so modified; and
• removes selected products that do not want to buy from the shopping basket.

Before confirming the order, the user (customer) is given the opportunity via a graphical user interface to place the order with immediate effect, easily and effortlessly:

• changes the delivery method for the product;
• changes chosen payment method; and
• reviews and approves individual changes.

5.3 Order accepted

After placing an order, the user (buyer) receives an email from the provider informing him/her that the order has been accepted. Within 1 hour of receiving this notification, the user (customer) has the possibility to cancel the order without any consequences. Except for the cancellation option, the user (buyer) cannot change the content of the order after the order has been placed. The user (buyer) can always access comprehensive information on the status and content of each order in his/her profile on the provider’s website.

5.4 Order confirmed

If the user (buyer) does not cancel the order, the order will be processed further. Upon receipt, the supplier shall inspect the order, check the deliverability of the products ordered and confirm or reject the order with a reason. The Supplier may also contact the User (Buyer) by telephone on the contact telephone number provided in order to verify the information or to ensure the accuracy of the delivery. Upon confirmation of the order, the provider informs the user (buyer) by e-mail of the estimated delivery time. At this stage, the purchase contract for the purchase of the ordered products between the user (buyer) and the supplier is irrevocably concluded (see point 6.).

5.5. Products dispatched

The provider prepares and dispatches the ordered products within the agreed deadline and notifies the user (buyer) by email. In the email referred to in the previous sentence, the provider shall also inform the user (buyer) of the product return policy and the contact persons in case of a complaint or delay in delivery.

6. Purchase Contract

The provider shall issue an invoice in writing to the user who purchases a product from the online store, itemising the costs and explaining the right to withdraw from the purchase by returning the purchased product, if necessary and possible. The purchase contract in the form of a purchase order is stored electronically on the provider’s server and is accessible to the user (buyer) at any time in his/her user profile. The purchase contract is concluded in English.

The purchase contract between the provider and the user (buyer) is concluded at the moment of placing the order. From that moment on, all prices and other conditions of purchase are fixed and apply to both the provider and the user (buyer).

7. Right of withdrawal, return of products

The user (buyer) has the right to notify the provider by e-mail to info@pecat.si within 14 days from the date of receipt of the ordered products that he/she withdraws from the purchase contract, without being required to state the reason for such a decision.

The return of the purchased products to the provider within the withdrawal period shall be deemed to be a communication of withdrawal. The only cost to the user (buyer) of withdrawing from the purchase contract is the cost of returning the products to the provider. The colour of the product on the customer’s screen may differ from the actual colour of the product due to variations in the display of colours on each screen. Returns cannot be claimed for colour variations. In the case of goods that are manufactured according to the consumer’s exact instructions and adapted to his personal needs, the consumer does not have the right to withdraw from the contract. The return period starts one day after the date of receipt of the goods.

Purchased products must be returned to the provider no later than 14 days from the date of the cancellation notice. The buyer must enclose an invoice and a cancellation form, which the supplier sends to the buyer by email. Purchased products must be returned to the provider undamaged, in their original packaging and unchanged in quantity, unless the products have been destroyed, spoiled, lost or reduced in quantity without any fault on the part of the user (buyer). If the postal package with which the user (buyer) received the ordered products is physically damaged, if the contents are missing or if it shows signs of opening, the user (buyer) must initiate a complaint procedure with Post of Slovenia. The return option does not apply to handmade or custom products.

For returned products, the provider shall refund the amount paid or the gift voucher redeemed to the user (buyer) as soon as possible, but at the latest within 14 days of receipt of the cancellation message, and any promotional codes and other discounts redeemed shall not be refunded to the user (buyer). The refund of the amount paid shall be made by the provider to the transaction account of the user (buyer). The redeemed gift voucher will be returned by the provider as a credit. The only cost to the consumer of withdrawing from the purchase contract is the cost of returning the products.

The consumer is responsible for the decrease in the value of the goods, if the decrease in value is the result of conduct that is not absolutely necessary to determine the nature, properties and functioning of the goods. The provider in case of refund, e.g. damaged or used goods may not refuse the consumer’s withdrawal from the contract and the return of payments received, but may then assert a claim against the consumer for reimbursement of the reduced value of the goods.

8. Mandatory guarantee for conformity of goods

The provider is liable to the buyer for any non-conformities it had at the time of delivery.

8.1. Compliance of goods

The goods comply with the sales contract when:

• corresponds to the description, type, quantity and quality and has the functionality, compatibility, interoperability and other characteristics as required in the sales contract;
• is suitable for a specific purpose for which the consumer needs it and which the consumer informed the provider no later than when concluding the sales contract, and the provider agreed to this;
• is delivered complete with all accessories and instructions, including instructions for installation, as specified in the sales contract;
• is up-to-date as specified in the Sales Agreement;
• corresponds to the purposes for which goods of the same type are normally used;
• is of such quality and corresponds to the description of the sample or model that the provider made available to the buyer before the conclusion of the sales contract;
• is supplied together with such accessories, including packaging, installation instructions or other instructions, which the buyer can reasonably expect to receive;
• is of such quantity and has characteristics and other characteristics, including in relation to durability, functionality, compatibility and safety, as are customary for goods of the same type and which the buyer can reasonably expect given the nature of the goods and subject to any public statement made by advertising or labeling by or on behalf of the provider or other persons in the previous links of the contract chain, including the manufacturer, unless the provider proves that:
• he did not know about the public statement and cannot reasonably be expected to know about it;
• the public statement has been corrected prior to the conclusion of the sales contract in the same or comparable manner as it was made, or
• the public statement could not influence the decision to purchase the goods.

When the subject of the sales contract is goods with digital elements, the provider is responsible for the compliance of the goods in accordance with the provisions of Article 74 of the Consumer Protection Act (ZVPot-1) and the provisions of Articles 109 to 115 of the Consumer Protection Act (ZVPot-1 ).

The provider is responsible for the non-conformity of the goods, which is the result of the non-fulfillment of the requirements for the conformity of the goods, if the supplier specifically informed the consumer at the time of the conclusion of the sales contract that an individual property of the goods deviates from the requirements for conformity, and the consumer expressly and separately accepted this deviation at the time of the conclusion of the sales contract.

The provider is responsible for any non-conformity of the goods that exists at the time of delivery of the goods and that becomes apparent within two years of the delivery of the goods.

It is assumed that the non-conformity of the goods already existed at the time of delivery if it becomes apparent within one year of the delivery of the goods, unless the provider proves otherwise or if this assumption is incompatible with the nature of the goods or the nature of the non-conformity.

8.2. Notice of Non-Conformity and Inspection of Goods

The consumer can exercise his rights from non-compliance if he informs the provider about the non-compliance within two months from the date on which the non-compliance was established. In the notice of non-conformity, the consumer describes the non-conformity in detail.

The consumer can notify the provider of non-compliance via the email address info@pecat.si. If the existence of non-conformity of the goods is disputed, the provider will inform the buyer about this via e-mail within eight days of receiving his warranty claim. When the buyer withdraws from the sales contract, the provider returns the amount paid to him immediately, but no later than within eight days after receiving the goods or proof that the consumer has sent the goods back. Within the same period, the provider also returns a proportional part of the purchase price to the buyer, if the buyer asserts a claim for a proportional reduction of the purchase price.

8.3. Enforcement of warranty claims and other consumer rights arising from non-conformity

In case of non-conformity of the goods, the consumer, who has informed the provider about the non-conformity of the goods, is entitled to:

• requires the provider to establish the conformity of the goods free of charge;
• requests a reduction of the purchase price in proportion to the non-compliance or withdraws from the sales contract and requests a refund of the amount paid.

The rights from the previous two paragraphs expire within two years from the day the consumer notified the provider about the non-conformity of the goods.

The consumer can withhold payment of the remaining part of the purchase price or part of this remaining part of the purchase price until the seller fulfills his obligation. The consumer exercises this right by making a statement informing the provider of his decision.

8.4. Establishing compliance

In case of non-conformity of the goods, about which he has informed the provider, the buyer can first request the provider to establish the conformity of the goods free of charge.

The buyer may request the provider to restore the conformity of the goods free of charge within a reasonable period from the moment of notifying the provider of the non-conformity, which is not longer than 30 days, without significant inconvenience to the buyer, taking into account in particular the nature of the goods and the purpose for which the buyer used the goods needs. The 30-day period may be extended to the shortest time necessary to complete the repair or replacement, but for a maximum of 15 days. The provider informs the buyer about the number of days for the extension of the deadline and the reasons for its extension before the expiration of the 30-day deadline.

The buyer can freely choose between repairing the goods and replacing the goods with new, flawless goods, unless:

• fulfillment of the selected warranty claim is impossible;
• fulfillment of the selected guarantee claim represents disproportionate costs for the provider compared to another guarantee claim, taking into account all the circumstances. This takes into account, in particular, the value that the goods would have if they were not non-conforming, the significance of the non-conformity and the possibility that another warranty claim could be provided to the consumer without significant inconvenience.

The provider may reject the buyer’s warranty claim to establish the conformity of the goods:

• if repair and replacement are not possible;
• if, taking into account all the circumstances, the establishment of compliance would cause him disproportionate costs.

When the repair or replacement of goods is necessary to establish conformity, the consumer must make the goods available to the provider at his expense.

9. Shipping

The provider will deliver the ordered products to the user (buyer) within the agreed timeframe. The partner of the provider for the delivery of parcels is Post of Slovenia. The provider reserves the right to choose another delivery service if this will enable the order to be fulfilled more efficiently.

In the case of postal collection, the buyer also pays the postage costs.

10. Security

The provider shall use appropriate technological and organisational means to protect the transmission and storage of personal data and payments. For these purposes, the provider shall use an SSL certificate issued by an organisation authorised for this purpose.

PayPal takes care of secure authorisations and credit card transactions. Credit card authorisations are carried out in real time with instant verification of the data with the banks. Credit card data is not stored on the provider’s server.

It is also the user’s responsibility to ensure the security of their username and password, and to ensure that their computer is properly protected by software and anti-virus.

11. Privacy Policy

The Privacy Policy forms part of these Terms & Conditions.

12. User reviews and product ratings

Opinions, comments and product ratings given by users or visitors are part of the functionality of the online store and are intended for the user community.

The provider is not responsible for the content of opinions, comments and product ratings given by users or visitors. The provider reviews opinions, comments and evaluations before publication and rejects those that contain obvious falsehoods, are misleading, offensive, obscene or, in the opinion of the provider, do not provide benefits to other users or visitors to the online store. The provider is not responsible for the information in opinions, comments and evaluations and disclaims any responsibility arising from this information.

By submitting an opinion, comment or rating, the user or visitor expressly agrees to the terms of use and allows the provider to publish part or the entire text in all electronic and other media. The provider has the right to use the content of the opinion, comment or rating indefinitely and for any purpose that is in the provider’s business interest, including publication in advertisements or other marketing communications. The author of the opinion, comment or evaluation simultaneously declares and guarantees that he is the owner of the material and moral copyrights for the opinions, comments or evaluations written and that he transfers these rights to the provider free of charge, non-exclusively and without time limit.

13. Liability

The provider makes every effort to ensure that the information published in its online store is up-to-date and correct, but product features, delivery times or prices may change so quickly that the provider fails to correct the information published in the online store in time. In such a case, the provider will inform the user (buyer) about the changes and allow him to withdraw from the order or change the order.

The provider strives to provide appropriate images for all products for sale on the website and makes every effort to ensure that there are no aesthetic differences between the photo and the actual product. The color shades in the photo may deviate from the actual condition of the products (especially as a result of different performance or resolution of the screen and photo, the light in which the photo was taken), which does not affect the specification, definition and standard of the product. Possible minimal (especially aesthetic) differences between the products and the display in the online store do not constitute a fault or non-conformities of the product.

From the moment the shipment with the ordered products is sent to the post office, the provider is not responsible for cases where physical damage, destruction or loss of the shipment occurs, as well as if the contents of the shipment are missing or if the shipment shows signs of being opened. In the above cases, the user (buyer) must initiate a complaint procedure with Post of Slovenia. In case of damage to the shipment, he does so by bringing the shipment to the nearest post office in the same condition as he received it, without adding or removing anything, and fills out a complaint record. Together with Post of Slovenia, the provider will ensure that the complaint is resolved in the shortest possible time.

14. Complaints and Disputes

The provider complies with applicable consumer protection legislation. The provider makes every effort to fulfill its duty to establish an efficient complaint handling system and to designate a person with whom, in case of problems, the buyer can contact by phone or e-mail. The complaint is submitted via the e-mail address info@pecat.si. The appeal process is confidential.

The provider is aware that an essential characteristic of a consumer dispute, at least as far as judicial resolution is concerned, is its disproportion between the economic value of the claim and the costs incurred in resolving the dispute itself. This is also the main obstacle for the consumer not to initiate a dispute before the court. Therefore, the provider makes every effort to resolve any disputes amicably.

15. Out-of-court settlement of consumer disputes

In accordance with legal norms, the provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer could initiate in accordance with the Act on out-of-court resolution of consumer disputes.

The provider publishes on its website an electronic link to the platform for the online resolution of consumer disputes (SRPS). The platform is available to consumers here.

The aforementioned regulation comes from the Act on the Out-of-Court Settlement of Consumer Disputes, Regulation (EU) No. 524/2013 of the European Parliament and of the Council on the online resolution of consumer disputes and the amendment of Regulation (EC) no. 2016/2004 and Directive 2009/22/EC.

16. Changes of the Terms & Conditions

In the event of changes to the regulations governing the operation of online stores, data protection and other areas related to the operation of the provider’s online store, and in the event of changes to its own business policy, the provider may amend and/or supplement the Terms and Conditions, of which he will inform each time users in an appropriate manner, which especially includes notification via the website www.pecat.si. Each time changes and/or additions to the Terms and Conditions come into effect and are applied after the expiration of eight days from the publication of the changes and/or additions. If changes and/or additions to the Terms and Conditions are necessary due to compliance with regulations, these changes and/or additions may exceptionally come into force and be applied in a shorter time.

A user who does not agree with the changes and/or additions to these Terms and Conditions must cancel his registration within eight days from the publication of the notice of change and/or amendment to the Terms and Conditions, otherwise it will be considered after the expiration of this period and contrary evidence is not admissible, that the user accepts changes and/or additions to the Terms and Conditions. Cancellation of registration is done by the user notifying the provider of the cancellation in a written statement.

Maribor, 19. 4. 2024